IT Development and Innovation Center - at a glance

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IT Arvato is a part of the Bertelsmann SE & Co. KGaA

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. We provide information, entertainment and media services to inspire people’s daily lives. We aspire to make a valuable contribution to society. We strive to be leaders in our markets and to achieve returns on capital employed that guarantee the growth and continuity of our corporation. Our joint efforts focus on creative content and customer relations. We seek to provide working conditions that are equitable and motivating for our employees. We commit ourselves to ensuring the continuity and ongoing progress of our corporation.

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Arvato Bertelsmann

Arvato is a subdivision of Bertelsmann. Arvato is an international service provider with 70,000 employees in more than 40 countries who design and implement innovative solutions from all over the world, covering a wide range of business processes. Arvato has 4 different solution groups: Arvato CRM Solutions, Arvato SCM Solutions, Arvato Financial Solutions and Arvato Systems. In short: We manage the flow of information, products and money.

Estonia hosts our CRM and IT Development and Innovation Center units. Clients from a wide range of industries rely on Arvato’s portfolio of solutions: from telecommunications providers and utilities companies through banks and insurance companies to e-commerce, IT and internet providers. The IT Development and Innovation Center is a part of Arvato Financial Solutions.

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€3.838 billion

business volume

≈ 70,000

employees worldwide

150 million

150 million consumers served in 30 languages

€359 million

Operating EBITDA

200 publishers

200 publishers served by Arvato as service provider

600 million

customer interactions

> 1.1 billion

shipments per year

170 million

credit assessments per year

> €3.2 billion

in processed receivables

> 100,000 hours

of digitization capacity per year

40 countries

325

325 different payment options

Arvato IT in Tallinn

Arvato Financial Solutions’ IT Development and Innovation Center is synonymous with professional financial outsourcing services, centering on cash flow in all phases of the customer lifecycle. The portfolio covers a complete range of stand-alone solutions – from fraud prevention and risk management to invoicing and debtor management, the sale of receivables and debt collection, as well as fully integrated end-to-end order-to-cash solutions.

The purpose of the IT Development and Innovation Center is to drive growth and innovation in IT for Arvato Financial Solutions, and as such, it requires a high caliber of experienced and entrepreneurial problem-solving IT resources.

The “Owned and Managed” IT Development and Innovation Center supports growth across the organization by delivering high-quality IT Services.

The organization is a valued partner for other Arvato IT departments, and strives to become the go-to IT organization for new development projects that cannot be supported by current IT resources. It provides the smartness of a small company, with the reliability of a big one. There is a strong growth agenda within the organization, which has resulted in a significant delta and demand for IT services.

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