Task Description
  • Leading, coordinating, developing company internal 24/7 IT Servicedesk Team on a daily bases
  • Managing and maintaining Servicedesk Team daily processes effectively, systematical and timely manner
  • Setting targets for Servicedesk Team and ensuring that the objectives are achieved on time and at required level
  • Identifying problems and gaps in Servicedesk Team processes and finding sustainable solutions to overcome problems
  • Promoting a continuous service improvement approach across the Servicedesk Team. Monitoring Team performance, organizing processes, suggesting and implementing improvements where required
  • Coordinating and ensuring that all contracted services are being provided and the agreed SLAs are being met internally and externally
  • A minimum of 3 years’ working experience in a Technical Support, Infrastructure or related field; plus knowledge around MS Office products
  • Excellent written and verbal English
  • Outstanding collaboration and communication skills
  • An organized and results-oriented, creative and change-driving state of mind
  • Openness, reliability and accountability for decisions, actions and results
  • Dependable and service-oriented mindset
  • A Bachelor’s degree in computer science or a related field
  • Ability to work in a high demand environment
  • ITIL certification is beneficial
We offer
  • Challenging work
  • Cool compensation package
  • Competitive salary

Apply now

Position: IT Servicedesk Team Manager

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