What will be your tasks?

• Process, categorize and prioritize customers’ incidents/requests and system monitoring
• Log and respond to all contacts from customers including emails and phone calls
• Provide an initial analysis and troubleshooting to resolve incidents/requests
• Escalate incidents/requests to the next level of support as appropriate
• Follow up on incidents/requests and ensure proper documentation for all incidents/requests
• Coordinate with the next level support to resolve incidents/requests
• Communicate with customers to ensure customer satisfaction
• Handling User Access Management requests

What will help you to succeed in the role?
  • Minimum of one year of relevant experience working in IT support
  • Interpersonal skills such as communication, active listening, and user care
  • Ability to follow complex detailed instructions
  • Analytical skills to work with logs and good attention to detail
  • You are a proactive and self-driven, able to multi-task and adapt to changes quickly
  • Willingness to work night shifts and fluency in English
What do we offer

• Inspiring atmosphere flooded with humor, excellent coffee, and awesome people
• A modern well-designed working environment in the center of Tallinn, with team events, etc
• Competitive salary together with a benefits package

Position title
24/7 IT SERVICE DESK ANALYST
Job Location
Date posted
April 13, 2022
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Position: 24/7 IT SERVICE DESK ANALYST

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