Be part of
Global Arvato Team
worldscale IT projects
Arvato Financial Solutions
You might not even notice the Arvato Financial Solutions services our AFS Tech Centre team works with in action in your day-to-day life, but they are constantly behind the scenes making sure e-commerce transactions are effortless, efficient and secure.
In fact, our solutions are used by leading global e-commerce platforms and other industries all along the value chain of financial services so extensively that, on average, each and every consumer comes into contact with Arvato Financial Solutions twice a day. Now that is what you call scale and impact!
AFS Tech Centre
The AFS Tech Centre was established in 2015 to provide high-level service management, software development, technical and cyber security support for the leading products of Arvato Financial Solutions. It is located in Tallinn – the creatively thriving capital of Estonia, a digitally advanced nation which offers opportunities to recruit the brightest minds from all over the world.
Today the team has grown into a diverse, 160+ member group of IT professionals focused on transforming the company’s payment, risk management and debt collection solutions, as well as its security operations.
Arvato Financial Solutions and the AFS Tech Centre at Tallinn form part of the Arvato family of companies. Together, the four divisions of the group – with a total of ~100,000 employees in 40 countries – create effective IT solutions to manage the flow of information, products and money.
Globally renowned companies from a wide variety of industries like telecommunications, energy, banking, insurance and e-commerce rely on Arvato’s portfolio of solutions. Arvato is wholly owned by the German media, services and education company Bertelsmann, which generated revenue of €17.3 billion in the 2020 financial year.
Senior IT Security Manager
“The company is highly professional, has a clear vision of future developments, and is people-oriented, making the work here enjoyable. We constantly contribute to team members and leaders' development and have a sense of belonging in the team. ”
Anni – Bessie Kitt
AFS Tech Center Lead
“I work here because I have the possibility to contribute to challenging international projects together with people who are really talented and who have an agile mindset. I also value that the company enables me to learn and grow professionally in my role”
Team Lead/Software Engineer
“It is a great experience to work in international projects and see that they bring value and are used by millions of customers. But what is even better is to work with awesome colleagues, so you can learn from them. And for me, its valuable that I can work in a multicultural environment.”
Mohanad Aly Hassan Ali Elsafty
Team Lead / Support Service Owner
“I love to work here because I can work on a variety of projects, which have all given me a great experience. Also, we have a lot of nationalities, which gives this kind of warm feeling – we really are like a family.”
“One thing that constantly amazes me is how many smart people our Tech Center has gathered and that I am able to work together with them. And learn from them. Even though, I do not have nearly as much experience as most other team members, I have always been an equal member of the team. And the cooperation and collaboration within the team has always been great. “
“I work here because I can use my entire skillset to solve challenging problems and at the same time develop myself professionally in the company of great colleagues! “
Our AFS Tech Center
Arvato Financial Solutions Tech Center
AFS Tech Center Leads: Anni-Bessie Kitt & Kristjan Haavik
- Product development: product development, business analysis, software design, application/solution architecture, software development, quality assurance, UI design, releasing for various products and business units
- Central Service Management: 24/7 support (Service Desk Services: incident management, problem management support, request’s fulfilment, monitoring etc.)
- Central Cloud operations: analysis of cloud capability, provisioning of cloud infrastructure, operation of Cloud and On-Prem environments, cloud native development consultation, maintaining AFS Cloud standards and blueprints
- Central IT Security Management: AFS security tools support, solutions implementation, IT security tools support
- Central Atlassian Support: AFS wide Atlassian tools and environments management and support
Risk Tech / Risk Processing Service
Responsible: Karl Oolu
Mission Statement - Our risk platform needs to master up hundreds of thousands automated decisions every single day. It’s a crucial part of the e- commerce and pay after delivery solutions we are providing. Building, optimizing and maintaining technology behind the business and mission critical risk system is the core of the Risk Tech team. For ensuring sustainable and scalable AFS wide Risk Processing Service platform, we need a brave and bright crew - come and join us!
Organizational capabilities - software development & operations of a modern decision engine, consumer data and consumer identity applications.
Responsible: Stanislav Gurba
Mission Statement – Our Cloud DevOps team is building the Cloud platform of AFS services and line of business applications in a sustainable, scalable and federated fashion. We provide infrastructure for the applications in the Cloud, maintain the provided infrastructure and ensure it is to the highest standards in availability and security. Besides, we keep track of all the related costs. We also support development teams in writing their applications in a cloud native way. Last, but not least we are governing the Cloud infrastructure of AFS.
Organizational capabilities: Team of DevOps engineers that works on Cloud infrastructure implementation and operational support in various projects and applications within AFS and maintains a Cloud Competence in the organization.
Experian Risk Management
Responsible: Tatjana Fadejeva
Mission statement: In a close collaboration with Experian we provide a broad range of reliable data that helps customers to make well-founded decisions and evaluate how the person can make a purchase. We build Risk Management solutions to prevent fraud and mitigate financial risks of the customers.
We are proud of being Agile, Initiative, Modern and Forward thinking Team!
Organizational capabilities - System and feature development, quality assurance, problem and incident handling, release management, change and request management, agile coaching, team development.
Team of software engineers, Senior Application Specialists, a Scrum Master/Agile Coach and a Team Lead.
Service Management &
Responsible: Alari Reinas
Mission Statement – 24/7 Service Desk is a single point of contact between AFS and its partners, customers and employees. We also monitor and handle alerts that are occurring in the IT services and monitoring tools.
Organizational capabilities: Providing 1st and 2nd level support for different services
- Incident management
- Problem management
- Request fulfillment
BNPL Tech / Phoenix
Responsible: Kristjan Haavik
Convenient, flexible and easy to use payment solutions developed by our BNPL (Buy Now Pay Later) teams service thousands of merchants with easy to use payment methods. The solutions portfolio serves millions of end customers across Europe with its component base and ecosystem. The challenge for anyone joining the team is to design, implement and run highly scalable, robust systems with other BNPL engineers providing solutions for some of the most well-known marketplace providers in the world. “We built this solution that millions of customers are using.”.
Team of many professionals consisting of roles: solution and application architects, software engineers, product owners, agile coaches, DevOps engineers – all of who contribute into our current and future successes!
Central Atlassian Team
Responsible: Andrei Tuch
This team is responsible for all Atlassian Cloud products across AFS. We manage, maintain and develop the central collaboration environment where our teams track their work, store their knowledge, and communicate with their customers. We build custom Jira and Confluence resources exactly to our stakeholders’ specifications, and ensure a high level of satisfaction in this platform-as-a-service – both as a platform, and as a service! We also ensure healthy governance, adherence to best practices, and compliance with the highest security standards that are expected of a vital tool in a highly regulated business.
The team consists of Atlassian administrators, and collaborates closely with stakeholders across technical, business, legal and administrative teams.
IT Security Unit
Responsible: Pavel Balašov
IT Security Unit is placed directly under CTO and operating on AFS level globally, having AFS Tech Center as a strategic partner for delivery in a number of domains.
Central IT Security Unit consists of two teams:
- Program Management & Enterprise Security
- Cyber Defence & Offensive Security
Through so called matrix organisation the Central IT Security Unit is connected to IT Security functions within each of the Business Units of AFS and hence operates the whole AFS IT Security Network. We plug that Network into the larger cyber security ecosystem enabled by EU national CERT's and CERT's of organisations that are close to us.
What keeps us busy: Coordinating large security transformation initiatives; Interconnecting IT security community across AFS; Driving AFS IT security strategy; Driving AFS enterprise security architecture; Driving demand towards Security Operation across AFS; Establishing and operating AFS Cyber Defence Center; Driving implementation of commoditised security controls; Promoting safe cyber culture throughout the organisation; Developing IT production process with other units with purpose to have built-in security
We cooperate with AFS Tech Center in building strong security awareness and passion among Tech Center techies - the software developers and the devops. We love a gamified approach and run cyber security challenges such as cyber range and secure coding tournaments.
To complement cyber security enablement we offer individual pace trainings of different complexity. We want every techie person to grow with us on cyber security skills.
We also run several programs in AFS to facilitate cyber security solutions in a modern and engaging manner.
We envision cyber security to be sustainable and fun practice at AFS.
Responsible: Katriin Sarapuu
Mission Statement: Our team is support the functioning of Tech Center Tallinn and its employees so they could create best possible value for the company and feel happy while doing it.
Organizational capabilities - Team that takes care of daily office activities and asset management, coordinating internal audits, organizing events, communicating information, supporting the management.
People & Culture
Responsible: Regina Valge
Mission Statement: Our team is contributing to making our organization the best and most nourishing environment to work, prosper in professional career and in personal development.
Organizational capabilities - Team of professionals with diverse knowledge about successful recruitment, relocation of talents and supporting AFS Tech Center employees throughout employment cycle with all kind of topics you can think of.
Thousands of free online trainings
Various career development opportunities
Challenging tasks that are also helping you grow personally in the field
Learn from the brightest minds in the industry
Estonian language course
Worldwide teams and projects
International company with multicultural and enthusiastic work environment
Summer / Winter / Team events
Recommending a friend bonus
Mobile phone and invoice compensation
Transparent communication and open-door policy
Sharing knowledge with future talents
Personalised motivation package
European green office
Sports and Health club
Company band A-tunes
Gifts for personal events
Flexible working hours as long as you’re there for your team members and also a place in our office in the Telliskivi Creative City, with free coffee and fruits available
Personalised motivation packages
Home office equipment
150 million consumers served in 30 languages
200 publishers served by Arvato as service provider
> 1.1 billion
shipments per year
credit assessments per year
> €3.2 billion
in processed receivables
> 100,000 hours
of digitization capacity per year
different payment options
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Awards and recognitions
We came to Top 3 in Foreign Investor of the Year in 2020 and 2021.
Also, TOP 10 in Innovator of the Year in 2020.
We were acknowledged with Caring Employer 2020 title from Stebby for encouraging healthy and sportive lifestyle in the company!
Remote work badge
We recieved the Remote Work badge (Kaugtöö märgis) from Targa Töö Ühing in June 2020.
European green office
In November 2021 we received European Green Office Certificate by Estonian Association for Environmental Management for the environmental-friendly activities.
AFS Tech Center Cloud
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